No, the cleaning of the vehicles is being steered centrally by the support team. Before starting your rent, you are able to rate the cleanliness of the vehicle. Should the vehicle somehow be heavily dirty, please report this via the smartphone app. Additionally, you can also contact our support team. You can reach our support team via the free hotline: 0800 6648105

No, there is a strict smoking ban in our vehicles.

Available vehicles can be booked up to 28 days in advance via the web booking portal or via the smartphone app.

The minimum booking duration is 30 Minuten. You can book a vehicle for up to 12 hours. Back-to-back bookings are not possible. This is the only way that we can realize a fair offer for all employees. In case that you require a longer booking, please contact the Mobilservice (http://volkswagen-portal.web.vwg/jctportal/web/guest/mobilitat?p_p_id=CQIntegrationPortlet_WAR_cqportlet_INSTANCE_c4N4&p_p_lifecycle=0&p_p_state=maximized&p_p_mode=view&p_p_col_id=column-4&p_p_col_count=1&_CQIntegrationPortlet_WAR_cqportlet_INSTANCE_c4N4_cqp:action=cqp:render&_CQIntegrationPortlet_WAR_cqportlet_INSTANCE_c4N4_cqp:url=/cqpubl-vwp/content/vwvwp/de/myvw/service/mobilitaet/mobilitaetscenter/mobilitaetsservice0.portlet.html).

A rent needs to be started within 15 minutes after your reservation has begun. After these 15 minutes have expired, an unused reservation will be deleted automatically and the vehicle will be made available to other users again.

No, it is not possible to choose a specific vehicle. The vehicles will be distributed automatically by the system in order to ensure an optimal utilization.

Yes, after having reserved a vehicle via the booking portal, you will receive an email with the booking data. By confirming the appointment, your booking will be saved as an appointment in your Outlook calendar. Please note that changes or cancellations can only be made via the booking portal or the smartphone app and will not work via the Outlook calendar.

Bookings can be created on short notice, insofar a vehicle is available and that you have created a booking via the booking portal or the app before starting a rent. Available vehicles can be booked up to 28 days in advance via the booking portal or the app.

Bookings can be cancelled before the rent has started, either via the booking portal or the app. If you do not cancel your booking before starting your rent, you might eventually prevent the vehicle to be used by other colleagues. In order to cancel your booking, please go to the booking portal or the smartphone app to the menu item "My bookings". There you can choose "Cancel booking".

Our carsharing vehicles bear our "slogan", alternatively you can also let the vehicle flash via your smartphone app.

You can open the vehicle with your We Move by Service Factory app on your smartphone. After having entered your PIN, the doors will unlock automatically and you can enter the vehicle. By clicking on "Start rent", the electronic immobilizer will be deactivated and you can start driving. In case that you do not have opened of the vehicle doors within 30 seconds after unlocking the vehicle, the vehicle will lock again. In this case you have the possibility to unlock the vehicle again by using the Car-on-Demand-Key in the smartphone app.

Please contact the support team in this case. You can reach us via the free hotline: 0800 6648105.

You can change your PIN in your profile settings. In case that your PIN has been locked after 3 false entries, your PIN can only be changed or reset by the customer service. You can reach our support team via the free hotline: 0800 6648105.

Most of our vehicles are equipped with the Keyless Access option ausgestattet and do not require a physical key for usage. For vehicles equipped with a physical key, you can find the key in the respective mount in the glove compartment.

Before starting your journey, you are required to rate the condition of the vehicle via the smartphone app. Should the vehicle be damaged or severely dirty, please report this via the app or directly contact our support team via the free hotline: 0800 6648105.

Before starting your journey, you are required to rate the condition of the vehicle via the smartphone app. Existing damages can be reported via the smartphone app. Should the vehicle not be roadworthy, please contact the support team via the free hotline: 0800 6648105.

In this case you can lock and unlock the vehicle using the Car-On-Demand-Key, the virtual key in your smartphone app. During your rent, you are only allowed to park the vehicle on public parking spaces, employee paring spaces or on further allowed parking spaces on the factory ground.

Please report the breakdown to us as quickly as possible. You can reach our support team via the free hotline: 0800 6648105. We will then quickly find a convenient solution for you. Furthermore, please take into consideration the OA 902/4 (2): In case of accidents and damages, you need to immediately inform the Werkschutz and your disciplinary supervisor. Involved persons, in case they are not injured, and the vehicles need to stay at the scene of the accident until the Werkschutz arrives.

Please take into consideration the OA 902/4 (2): In case of accidents and damages, you need to immediately inform the Werkschutz and your disciplinary supervisor. Involved persons, in case they are not injured, and the vehicles need to stay at the scene of the accident until the Werkschutz arrives.

The driver is responsible for infringements of road traffic regulations. All resulting costs will be forwarded to the responsible user. Please be aware that we are obligated to forward personal data to relevant authorities in the context of the information provision process.

The vehicle can be returned to the defined station at any time during the booking time span. As soon as you have ended your rent and locked the vehicle via the smartphone app, it is made available to other users again.

Delays can happen, please get in contact with us in this case. You can reach our support team via the free hotline: 0800 6648105.

Once you have reached the return station with your vehicle and want to end the rent, please select "end rent" in the smartphone app. Doors and windows must be closed. Connecting the power plug to a charging station is mandatory for electric vehicles. Afterwards you are able to lock the vehicle via the smartphone app. Please leave the vehicle only after the doors have locked. If this is not the case, please contact the support team via the free hotline: 08006648105.

You can reach our support team via the free hotline: 0800 6648105.

If the vehicle that you booked is not at the defined station, please immediately contact our support: 0800 6648105.

No. The rent can only be ended when the vehicle is returned to the pickup station.

Our vehicles are equipped with USB interfaces in the center console. Here you have the possibility to charge your smartphone via cable.

You can manage your user data at any time via the web portal or the smartphone app under the menu item "My profile".

More information on this will follow in the near future.