We Move
We Move App.
Vehicle booking and digital key to go – we are happy to introduce our iOS- and Android apps.
Mobile screen booking
Available on the Volkswagen App Store and on Google Play Store
(Registration in my.serve required)
Mobile screen booking
Infocenter & Support.
You would like to drive with us?
Start the registration process right here.
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Click "Register" to become a member of our carsharing community.
How can we help?
Find answers to your questions and information about most relevant topics.
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  • How can I register for the service?
    You can easily register for We Move by Service Factory Carsharing via iServe (starting in Q2 2019) . After the approval, you will receive further information via email in order to complete your registration.
  • Do I have to clean the car?
    No, the cleaning of the vehicles is being steered centrally by the support team. Before starting your rent, you are able to rate the cleanliness of the vehicle. Should the vehicle somehow be heavily dirty, please report this via the smartphone app. Additionally, you can also contact our support team. You can reach our support team via the free hotline: 0800 6648105
  • Am I allowed to smoke in the cars?
    No, there is a strict smoking ban in our vehicles.
  • Am I able to book a vehicle for multiple days?
    No, it is not possible to book a carsharing vehicle for multiple days. In case that you require a longer booking, please contact the (http://volkswagen-portal.web.vwg/jctportal/web/guest/mobilitat?p_p_id=CQIntegrationPortlet_WAR_cqportlet_INSTANCE_c4N4&p_p_lifecycle=0&p_p_state=maximized&p_p_mode=view&p_p_col_id=column-4&p_p_col_count=1&_CQIntegrationPortlet_WAR_cqportlet_INSTANCE_c4N4_cqp:action=cqp:render&_CQIntegrationPortlet_WAR_cqportlet_INSTANCE_c4N4_cqp:url=/cqpubl-vwp/content/vwvwp/de/myvw/service/mobilitaet/mobilitaetscenter/mobilitaetsservice0.portlet.html).
  • How do I book a vehicle?
    Available vehicles can be booked up to 28 days in advance via the web booking portal or via the smartphone app.
  • For how long can I book a vehicle?
    The minimum booking duration is 30 Minuten. You can book a vehicle for up to 12 hours. Back-to-back bookings are not possible. This is the only way that we can realize a fair offer for all employees. In case that you require a longer booking, please contact the Mobilservice (http://volkswagen-portal.web.vwg/jctportal/web/guest/mobilitat?p_p_id=CQIntegrationPortlet_WAR_cqportlet_INSTANCE_c4N4&p_p_lifecycle=0&p_p_state=maximized&p_p_mode=view&p_p_col_id=column-4&p_p_col_count=1&_CQIntegrationPortlet_WAR_cqportlet_INSTANCE_c4N4_cqp:action=cqp:render&_CQIntegrationPortlet_WAR_cqportlet_INSTANCE_c4N4_cqp:url=/cqpubl-vwp/content/vwvwp/de/myvw/service/mobilitaet/mobilitaetscenter/mobilitaetsservice0.portlet.html).
  • Am I able to pick up the vehicle later than my reservation time?
    A rent needs to be started within 15 minutes after your reservation has begun. After these 15 minutes have expired, an unused reservation will be deleted automatically and the vehicle will be made available to other users again.
  • Can I choose a specific vehicle during the reservation process?
    No, it is not possible to choose a specific vehicle. The vehicles will be distributed automatically by the system in order to ensure an optimal utilization.
  • Am I able to transfer my booking to my Outlook calendar?
    Yes, after having reserved a vehicle via the booking portal, you will receive an email with the booking data. By confirming the appointment, your booking will be saved as an appointment in your Outlook calendar. Please note that changes or cancellations can only be made via the booking portal or the smartphone app and will not work via the Outlook calendar.
  • How shortly can I create a booking?
    Bookings can be created on short notice, insofar a vehicle is available and that you have created a booking via the booking portal or the app before starting a rent. Available vehicles can be booked up to 28 days in advance via the booking portal or the app.

  • Am I able to change my booking?
    Yes, existing bookings can be changed up to 1 minute before the booking has started. This can be done either via the web portal or the smartphone app. Please go to "My bookings" in order to edit current bookings.
  • How can I cancel a booking?
    Bookings can be cancelled before the rent has started, either via the booking portal or the app. If you do not cancel your booking before starting your rent, you might eventually prevent the vehicle to be used by other colleagues. In order to cancel your booking, please go to the booking portal or the smartphone app to the menu item "My bookings". There you can choose "Cancel booking".
  • Can I use the carsharing for private use?
    No, private use is not allowed, our offer is limited to business usage.
  • How do I open a booked vehicle?
    You can open the vehicle with your We Move by Service Factory app on your smartphone. After having entered your PIN, the doors will unlock automatically and you can enter the vehicle. By clicking on "Start rent", the electronic immobilizer will be deactivated and you can start driving. In case that you do not have opened of the vehicle doors within 30 seconds after unlocking the vehicle, the vehicle will lock again. In this case you have the possibility to unlock the vehicle again by using the Car-on-Demand-Key in the smartphone app.
  • What can I do in case that I have forgotten my access data?
    Please contact the support team in this case. You can reach us via the free hotline: 0800 6648105.
  • What can I do in case that I have forgotten my PIN?
    You can change your PIN in your profile settings. In case that your PIN has been locked after 3 false entries, your PIN can only be changed or reset by the customer service. You can reach our support team via the free hotline: 0800 6648105.
  • Where can I find the vehicle key?
    Most of our vehicles are equipped with the Keyless Access option ausgestattet and do not require a physical key for usage. For vehicles equipped with a physical key, you can find the key in the respective mount in the glove compartment.
  • What do I do if the vehicle is in a bad condition?
    Before starting your journey, you are required to rate the condition of the vehicle via the smartphone app. Should the vehicle be damaged or severely dirty, please report this via the app or directly contact our support team via the free hotline: 0800 6648105.
  • What do I do in case of vehicle damages?
    Before starting your journey, you are required to rate the condition of the vehicle via the smartphone app. Existing damages can be reported via the smartphone app. Should the vehicle not be roadworthy, please contact the support team via the free hotline: 0800 6648105.
  • What happens, when I park in between my rent?
    In this case you can lock and unlock the vehicle using the Car-On-Demand-Key, the virtual key in your smartphone app. During your rent, you are only allowed to park the vehicle on public parking spaces, employee paring spaces or on further allowed parking spaces on the factory ground.
  • What do I have to do in case that I have a breakdown?
    Please report the breakdown to us as quickly as possible. You can reach our support team via the free hotline: 0800 6648105. We will then quickly find a convenient solution for you. Furthermore, please take into consideration the OA 902/4 (2): In case of accidents and damages, you need to immediately inform the Werkschutz and your disciplinary supervisor. Involved persons, in case they are not injured, and the vehicles need to stay at the scene of the accident until the Werkschutz arrives.
  • What do I have to do in case that I have an accident or the vehicle gets damaged on the way?
    Please take into consideration the OA 902/4 (2): In case of accidents and damages, you need to immediately inform the Werkschutz and your disciplinary supervisor. Involved persons, in case they are not injured, and the vehicles need to stay at the scene of the accident until the Werkschutz arrives.
  • What happens when I infringe road traffic regulations?
    The driver is responsible for infringements of road traffic regulations. All resulting costs will be forwarded to the responsible user. Please be aware that we are obligated to forward personal data to relevant authorities in the context of the information provision process.
  • Am I able to return the vehicle earlier than planned?
    The vehicle can be returned to the defined station at any time during the booking time span. As soon as you have ended your rent and locked the vehicle via the smartphone app, it is made available to other users again.
  • Am I able to return the vehicle later than planned?
    Delays can happen, please get in contact with us in this case. You can reach our support team via the free hotline: 0800 6648105.
  • What do I have to take into consideration when returning a vehicle?
    Once you have reached the return station with your vehicle and want to end the rent, please select "end rent" in the smartphone app. Doors and windows must be closed. Connecting the power plug to a charging station is mandatory for electric vehicles. Afterwards you are able to lock the vehicle via the smartphone app. Please leave the vehicle only after the doors have locked. If this is not the case, please contact the support team via the free hotline: 08006648105.
  • How can I reach the customer support when I am on my way?
    You can reach our support team via the free hotline: 0800 6648105.
  • What do I do if the vehicle that I booked is not at the station?
    If the vehicle that you booked is not at the defined station, please immediately contact our support: 0800 6648105.
  • Am I able to return the vehicle to another station than the pickup station?
    No. The rent can only be ended when the vehicle is returned to the pickup station.
  • What can I do when the battery of my mobile phone is empty?
    Our vehicles are equipped with USB interfaces in the center console. Here you have the possibility to charge your smartphone via cable.
Your contact to our support team
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Free service hotline
0800 6648105
Business hours:
Daily (Mon-Fri) from 07:30 - 17:45
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Team.
Team
We Move by Service Factory - Carsharing
This service is being operated by the mobility service unit of the Service Factory